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PRIVACY POLICY

Last updated on November 15, 2023

Provincial Housekeeping ("MP", "we", "our", "us") places great importance on the right to privacy, and for this reason, we publish this privacy policy ("Policy") on our Website to inform you of the information we collect, its source, its use, its storage, and your rights related to this management as part of our activities.

This Policy also includes information on how to contact us in case of questions, concerns, or comments regarding the protection of your personal information.

By accessing our Website or providing us with personal information, you consent to it being processed in accordance with what is stated in the Policy and its service providers, where applicable.

1. APPLICATION

"Website" in this Policy refers to all our online properties and their domains (https://​​menageprovincial.ca).

The Policy applies to personal information that is collected during your navigation on our Website or the use of our services, and to the information that we receive from third parties about you in the context of services to which you have already consented to provide them.

Our Website may offer hyperlinks and clickable images to other websites or service providers. The information provided on these sites is not subject to the Policy or the privacy practices of MP, and we recommend you consult the privacy policies of these third parties.

2. APPLICABLE LAWS

The Policy is subject to the provisions of the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Act modernizing legislative provisions as regards the protection of personal information (Bill 25).

If inconsistencies are observed between the Policy and the above-mentioned laws, the latter will apply, and we will modify the Policy accordingly to comply with them.

3. WHAT IS PERSONAL INFORMATION?

Personal information can, alone or with other information, directly or indirectly identify you. For example, it can be your name, email address, or others.

Information is considered "sensitive" when, by its nature or its context of communication, it raises a high degree of reasonable expectation in terms of confidentiality. For example, it can be your health information, banking information, or others.

Personal information does not include information that has been modified or anonymized in such a way that it can no longer be used to directly or indirectly identify a person.

4. CONSENT

MP recognizes that your consent to the collection, use, and communication of personal information about you must be manifest, free, and informed, as well as given for specific purposes.

Depending on the nature and sensitivity of the personal information, your consent can be explicit or implicit. In principle, MP requests your consent before or at the time of collecting the information, unless required or otherwise authorized by law or regulation.

At any time, you can withdraw your consent, subject to applicable law or regulation, and upon giving reasonable notice.

If you wish to withdraw your consent to the collection, use, or communication of your personal information, some of our services may no longer be accessible to you or may be affected.

5. COLLECTION OF PERSONAL INFORMATION

If MP collects personal information, it is primarily to manage and maintain its business relationship with you.

5.1) Sensitive personal information

If you use our Website and enter information in free-text areas or other fields, you acknowledge that we have no control over the nature and type of information you choose to enter in these fields. You consent, consequently, to MP collecting this information as part of its services and processing it in accordance with the Policy.

We recommend that you do not enter sensitive personal information. Otherwise, you expressly consent to the collection, use, and communication of such information by MP in accordance with the Policy.

MP will never ask you to share sensitive personal information like a bank account or credit card number in order to access and use its Website.

5.2) Information collected from third parties

MP primarily collects information directly from its clients. For example, this collection can be done through communication forms to be filled out via the interface of our Website.

With your consent, or without your consent if the law or a regulation allows it, we may however collect necessary personal information about you from third parties.

5.3) Information collected from minors

MP does not collect any information from minors.

If you are a person under the age of 14, you can browse our Website but cannot become a registered user or use a service that requires providing personal information. If we still obtain personal information, we will delete it and send you an email message to inform you.

6. USE OF PERSONAL INFORMATION

Your personal information will not be used for purposes other than those described below, unless we have obtained your consent, or if the law or a regulation permits it. For example, the determined purposes for which MP may use them include:

  • Communicating with you, at your request;
  • Supporting our marketing or advertising initiatives;
  • Improving the browsing experience and content of the Website;
  • Promoting job offers or processing received applications;
  • Identification as a user of our services;
  • Providing requested service deliveries;
  • Improving our range of services;
  • For purposes compatible with those for which they were collected;
  • When their use is clearly to your benefit;
  • Preventing and detecting fraud;
  • Evaluating and improving protection and security measures;
  • For study, research, or statistical production purposes, provided that the information is depersonalized.

7. DISCLOSURE OF PERSONAL INFORMATION

Unless otherwise indicated in the Policy or permitted by law or regulation, MP commits not to disclose, rent, sell, or transfer personal information about you to third parties without your prior consent.

Our service providers may be located outside your territory and may be required to disclose your personal information under the law or regulation of their territory. We take reasonable measures to ensure, in light of the privacy policies of these third parties, that your information will not be used for unauthorized purposes or disclosed to third parties without your consent except where the law allows it.

7.1) Disclosure to Third Parties in Quebec

Except in cases and subject to the conditions described below or when authorized by law or regulation, the disclosure of your personal information to third parties requires your consent.

MP

Access to your personal information within the company MP does not require your consent, but is limited to persons for whom this information is necessary for the performance of their duties.

MP may share your personal information, without your consent, with its service providers or subcontractors who need this information communicated following the exercise of a mandate or the execution of a service or business contract. We will take reasonable measures to ensure that these third parties use the personal information communicated to them only to provide specific services and that they respect the confidential nature in accordance with this Policy.

MP may also, without your consent, disclose your personal information when the law or a regulation requires or permits it.

7.2) Disclosure to Third Parties Outside Quebec

We may need to disclose your information outside the province in which you reside, to another province or outside of Canada, as part of the execution of a service contract, for example for data hosting. We will take reasonable measures to ensure that service providers adequately protect the personal information communicated to them and that they will not be used for purposes other than those determined by the collection or by law or regulation.

Before proceeding with the disclosure of personal information outside Quebec, MP will conduct an evaluation of privacy-related factors. Disclosure may proceed if this evaluation demonstrates that the information would benefit from adequate protection. The disclosure must be the subject of a written agreement with the third party that takes into account, among other things, the results of the evaluation and, where applicable, the agreed terms to mitigate the risks identified in the context of this evaluation.

7.3) Disclosure for Study, Research, or Statistical Production Purposes

MP may disclose personal information, without your consent, to a person or organization that wishes to use them for study, research, or statistical production purposes.

Before proceeding with the disclosure of personal information, MP will conduct a Privacy Impact Assessment (PIA), provide a detailed presentation of the research activities, agree on a written data-sharing agreement, and transmit the agreement to the Access to Information Commission (CAI) to inform it.

8. RETENTION OF PERSONAL INFORMATION

MP retains personal information about you only for the duration necessary to accomplish the purposes described in this Policy, to comply with legal retention obligations, and to protect its legitimate commercial interests.

Once the purposes for which personal information has been collected or used are accomplished, MP may destroy or anonymize it for serious and legitimate purposes, subject to a retention period provided by law or regulation.

9. COOKIES

MP may collect information indirectly or automatically by integrating analytical tools from third-party service providers to better understand your preferences and improve your browsing experience on our Website based on compiled statistics.

Our Website uses navigation cookies, which are small data files that are saved on your device (computer, tablet, or mobile) when visiting websites.

The information we may collect through these cookies may include: the configuration and version of the browser and operating system, language, location, Internet Protocol (IP) address, keywords used for a search, or information related to the pages viewed, services viewed, or session duration.

To manage cookies, you can always modify your preferences by clicking on the icon at the bottom left

of each page of our Website's interface to accept or refuse all cookies or only some of them. You also have the option through your browser to configure the settings to disable cookies by following the instructions in the help menu of your browser (Microsoft Edge, Firefox, Safari, or Chrome).

Any changes to the cookie settings may affect your navigation on our Website and your access conditions to certain features or personalized services.

10. SECURITY OF PERSONAL INFORMATION

We have implemented reasonable administrative, technical, and physical protection measures to safeguard the personal information under our custody and control. We grant access to personal information, taking into account, among other things, their sensitivity and the purposes for which they are used, only to our authorized employees and service providers who need this information for the purposes described in the Policy.

Despite the above, you should be aware that no data transmission over the Web can be considered absolutely secure. MP does not guarantee that personal information will not be lost, misused, or altered, and it assumes no responsibility for the personal information that you transmit to us, nor for the use or misuse of personal information by you or third parties.

MP also takes the necessary measures to ensure that all of its employees are informed about the content of the Policy and trained on practices in the protection of personal information.

If a confidentiality incident related to personal information occurs, MP will disclose, when required by law, to the Quebec Access to Information Commission (CAI) or to any other competent personal information protection oversight body, and to the individuals concerned the occurrence of this security incident and will adopt measures to lessen its impacts and the risks of a similar or same-nature confidentiality incident occurring again. MP keeps a record of confidentiality incidents and, upon request and when required by law or regulation, will communicate this record to the relevant personal information protection bodies.

11. AUTOMATED DECISION-MAKING AND PROFILING

Your personal information may be used by MP to make decisions about services that may be of interest to you or relevant to you. This decision-making, based exclusively on the automated use of this information, i.e., on artificial intelligence algorithms and without human intervention, has no legal effect on you but aims simply to automatically generate recommendations based on your personal information.

Upon request, MP will inform you of the categories of personal information used to make the decision, the main factors, and criteria that led to this decision.

You may request the correction of information used to make the decision if they are incorrect and submit observations in support of a request for review of any automated decision made based on your personal information.

12. REQUESTS FOR ACCESS, RECTIFICATION, DELETION, AND DE-INDEXING

Any request for access, rectification, deletion, or de-indexing must be made in writing and addressed to the Privacy Officer at the contact details indicated at the bottom of this page.

You may request to view and access the personal information held about you by MP, or obtain confirmation of this holding. At your request, you may receive the communication of the personal information you have provided to us, in a structured and commonly used technological format, and we may communicate it to any other person or body authorized by law or regulation to collect it. This right to portability is exercised subject to not raising serious practical difficulties.

If they are inaccurate, incomplete, or ambiguous, or if their collection, communication, or storage is not or is no longer authorized by law or a regulation, you may request that your personal information be rectified.

You may also request the cessation of the dissemination of your personal information or the de-indexing of any hyperlink associated with your name allowing access to this information by technological means if their dissemination contravenes the law or a court order. The re-indexing of any hyperlink associated with your name may also be requested from us to prevent the perpetuation of serious harm to your reputation or privacy. If we have shared your personal information with third parties, we will inform them of the right to be forgotten request as far as possible and when the effort incurred is not disproportionate.

MP will respond to any request for access, rectification, deletion, or de-indexing within 30 days from the date of receipt of the written request by email. In case of refusal to provide or rectify the information, MP will provide detailed reasons justifying its refusal, subject to applicable law or regulation, and will inform you of your remedies.

MP will also retain the personal information that has been the subject of an access request for as long as necessary to allow you to exhaust the remedies provided by law or regulation. The withdrawal of your consent to the use of your personal information will have no effect on the legality of any collection or use made before the withdrawal.

13. COMPLAINT

Anyone wishing to make a complaint regarding the application of the Policy or, more generally, the protection of their personal information by MP must do so in writing by addressing the Privacy Officer ("RPRP") at the contact details indicated at the bottom of this page.

The complaint must indicate the name of the complainant, their contact details, as well as the subject and reasons for their complaint, providing sufficient details. If the complaint formulated is not sufficiently specific, the RPRP may request any additional information deemed necessary to assess the complaint.

Any complaint will be treated confidentially. Within 30

days following the receipt of the complaint or following the receipt of any additional information required, the RPRP will examine it and provide a motivated written response by email to the complainant. The evaluation will aim to determine whether the use of personal information by MP is compliant with the Policy or with the law or a regulation applicable.

If the complaint cannot be processed within this timeframe, the complainant will be informed of the reasons justifying the extension of the deadline, the progress of the processing of their complaint, and the reasonable time necessary to provide a definitive response.

Anyone may also file a complaint with the Quebec Access to Information Commission (CAI) or any other personal information protection oversight body responsible for enforcing the law concerned by the subject of the complaint. However, the complainant is invited to wait until the end of the processing by MP.

14. REVIEW AND UPDATES

The Policy may be revised at any time following changes made to our personal information management practices in accordance with privacy laws and regulations in force.

The updated version will be available at https://www.menageprovincial.ca/terms.

Your personal information will be processed in accordance with the privacy policy in force at the time of their collection, or as agreed with you.

WANT TO DISCUSS?

Feel free to contact us in writing at info@menageprovincial.ca to ask your questions or make comments about this Policy.

To contact our Privacy Officer, here are the details:

Freddy Fernandez
Director of Business Development
freddy.fernandez@menageprovincial.ca
Ménage Provincial